This Policy is intended to cover most personal information handled by us (and our authorised agents who collect personal information on our behalf), but is not exhaustive. If you have any queries about our management of your personal information, you are encouraged to contact us.
No general exemptions under the Act apply to us or to any of our acts or practices.
We may collect your personal information directly from you, or from third parties acting on our behalf that have collected it from you. Where we collect personal information from third parties, we will take reasonable steps to notify you or otherwise ensure you are aware of the fact that we are collecting that information and the circumstances of its collection.
There may be a range of consequences if you fail to provide information requested by us, for example we may be unable to process or respond to your request.
There will not usually be Australian laws or court/tribunal orders which require or authorise us to collect your personal information. However, if such laws or orders do apply, we will take reasonable steps to notify you of them.
We have policies and procedures intended to ensure that your personal information is not misplaced or misused, and that unauthorised access to, or modification or disclosure of, your personal information does not occur.
Specific security measures we employ include authorised user-only access to computer records (including password protection), internal procedures to protect physical documents and regular monitoring and improvement of our practices and systems to ensure the effectiveness of our security policies.
We will endeavour to destroy or de-identify your personal information as soon as it is no longer required by us (as permitted by law).
We will generally only use your personal information for the purpose for which we collected it, and for related purposes we consider will be within your reasonable expectations.
We generally use your personal information to:
We may use personal information to contact you for marketing and promotional purposes. You may request not to receive these communications by contacting our Privacy Officer using the details set out in section 10 below, or by using the opt out function provided for in those communications. If you do not opt out in either of these ways you will be taken to have consented to receiving such communications from us.
There are no consequences for opting out of receiving our marketing and promotional communications except that you will no longer receive them, and you may elect to rejoin our marketing list at a later stage if you wish.
Where we propose to use your personal information for another purpose other than as outlined above, we will seek your consent prior to using your personal information for that purpose (unless we are required or permitted by law to do so without seeking your permission).
We will generally only disclose your personal information for the purpose for which we collected it, and for related purposes we consider will be within your reasonable expectations.
We may disclose your personal information to:
We typically enter into contractual agreements with these organisations to ensure that information we disclose is used only for the limited purposes for which we have provided it; and
Where we propose to disclose your personal information for another purpose other than as outlined above, we will seek your consent prior to disclosing your personal information for that purpose (unless we are required or permitted by law to do so without seeking your permission). An example is where personal information must be disclosed for certain law enforcement purposes.
You may contact our administration staff to request access to or correction of your personal information held by us. You will be required to verify your identity before we will allow you to access your personal information, for the protection of your privacy and the privacy of other individuals whose personal information we hold. We may refuse to allow you to access or to correct your personal information if we are legally required or entitled to do so. If we do so, we will provide you with written reasons for the refusal (unless it is unreasonable to do so) and the options available to complain about the refusal.
If you lodge a request for access, we may provide you with access to your personal information in any of a number of ways (including, for example, supplying you with a copy or providing you with the opportunity to inspect our records).
We will take reasonable steps to ensure that the personal information that we collect, use and disclose is accurate, up-to-date and complete. If we are satisfied that any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, we will amend our records accordingly.
Please notify us if our records need to be updated. If we provide you with the means of informing us of changes to your personal information (such as by return forms sent to you by post, or tear-out pages in your Owner's Manual), we encourage you to use these means to assist us to maintain accurate records of your information.
The personal information about you we may collect and hold includes but is not limited to your name and address, contact telephone number(s) and/or email address(es). We may also hold information about any products or services you acquire from, any warranty claims made in connection with those products or services, and any other personal information that you volunteer to us (if that information is reasonably necessary for, or directly related to, one or more of our functions or activities). We do not generally collect (or, if it is provided by you to us, retain) any sensitive information about you.
Our web site server automatically collects various items of information when you use our web site. For example, we may collect information about your computer's operating system, Internet Protocol (IP) address, access times, browser type and language, and the web site that referred you to us. We also collect information about your usage and activity on our web site.
When you visit our web site it may store "cookies" on your computer. The purpose of "cookies" is to avoid the need for you to re-enter certain information when you next visit our web site. The settings in your Internet browser software can be adjusted to prevent cookies being stored on your computer, if required. However, some of the features of our web site may then be lost.
Although, in some circumstances, it may be possible to identify you from the information we collect as described in this section 6.1, we do not attempt to do so, and only use this information for statistical analysis, system administration, and similar related purposes.
We may collect personal information from you (such as your name, address, telephone number and email address, and any other personal information you volunteer) if you send us an email or if you submit information to us using a message form, brochure request form or feedback form. We will use this personal information to contact you to respond to your message, to send you information that you request, and for other related purposes we consider are within your reasonable expectations. We will not use or disclose any such information for any other purpose without your consent.
If you provide any personal information to us via our online services (including email) or if we provide such information to you by such means, the privacy, security and integrity of this information cannot be guaranteed during its transmission unless we have indicated beforehand that a particular transaction or transmission of information will be protected (for example, by encryption).
If we receive your personal information, we will take reasonable steps to store it such that unauthorised access, modification, disclosure, misuse and loss are prevented.
If you believe that a breach of your privacy has occurred or you otherwise have a complaint about our use of your personal information, we encourage you to contact our administration staff to discuss your concerns. Contact details can be found in section 10 below. Your complaint will be considered and dealt with by our Privacy Officer. If the breach is deemed to be serious, the Privacy Officer may escalate the complaint internally within our company.
Please allow us a reasonable time to respond to any complaint. If you are not satisfied with our resolution, you may make a complaint to the Office of the Australian Information Commissioner whose contact details can be found at: http://www.oaic.gov.au/.
You may contact our administration staff if you require further information about the ways we manage your personal information.
You may contact our administration staff: by mail: Baker Motors PO Box 342 Albury; by telephone: 02 6041 8400; or by email email@example.com